Since the standard components of an e-bike are just the same as a regular bike, taking care of and maintaining your bike is practically the same. It is possible to take an e-bike to a local repair shop as a regular bike. The cost of those repairs should be the same too.

If something went wrong with the electronic components, please contact your seller for details on authorised service centres.

E-Bikes are heavy because they include a motor and battery, which regular bikes don't have. The entire motor system usually weighs over 8kg.

One of the biggest advantages of hub motors is that they require little or no maintenance. They are an entirely independent drive system that retains all of their components inside the motor casing, leaving nothing for you to mess with or maintain. Hub motors are generally heavier than central motors, can have less torque. They can be harder to swap out the rear rims or tyres, as the rim is attached to the hub motor.
Central motors allow an advantage through their gear ratio, which can allow for greater torque and better performance uphills. Central drive motors can often be smaller and lighter in comparison to rear hub motors of the same wattage. Changing a rear tyre or rim on a central drive powered ebike is generally the same process as on a regular bike.
This is general advice and will differ on each bike you consider.

You can store your e-bike outside without suffering any damage. Riding and parking your e-bike in the rain is entirely okay. However, you'll want to protect your e-bike, both from the elements and potential thieves. It is suggested to store your ebike inside when parking if possible and avoid heavy rain to extend the longevity of your ebike for years to come – just as you would do with a regular bike.

Please be aware that the product warranty does not cover damage or defects resulting from the use of aftermarket parts or accessories that are not authorised by the manufacturer. Using aftermarket accessories can also potentially make your product more dangerous.

We do not recommend making any modifications to your product. To get the most performance out of your product, ensure your battery is fully charge, tyres are at the correct pressure and riding conditions are optimal.

Just like any bike, the harder and longer you ride, the more exercise you will get. The benefit of an E-bike is that you can select which level of effort you want to exert.

An E-Bike has a motor, a battery, and a control unit to provide power assistance while you are pedalling. Once you are aware of how to operate the different assistance levels, riding an e-bike will be much easier than a regular bike.

Yes, much easier than a regular bike. You will need to consider the terrain you plain on traversing, the steepness of the hill, as well as your own fitness, This will inform you whether you need an ebike with more gear options or power. An ebike with less gears and less power will offer less assistance than an alternate ebike, but will still offer much more assistance than a regular bike.

The speed of your E-bike largely depends on the mode you are riding in. The E-bike motor will assist you until you reach its maximum speed. You can go faster than that, but by law, the motor will no longer provide assistance.

The range of your E-bike is dependent on several factors, including motor type, carried weight, tyre pressure, support mode the rider is using, and, most importantly, battery capacity. Different batteries have different ranges, so you can extend your battery life by purchasing one with generally higher limits if available. If you can carry a second battery, you will increase the total range of your E-bike.

The best thing any rider can do is put on a helmet whenever you are riding an E-Bike. Riders can take extra precautions to be seen while on the road. Turning on your front and rear lights even during daylight is a brilliant strategy for enhancing your safety while riding an bike. Regular bike safety rules and advice will also apply to ebikes.

To reduce our carbon footprint we have not printed a full user manual. There will be a card included in the box with a QR code to scan to access your manual. If this has somehow not been included, head to :

or alternatively

It is recommended for increased safety to only operate your device with one person. Carrying multiple people could potentially void your warranty and reduce the performance of your ebike. Do so at your own risk.

One method to find your correct saddle height that requires no math is the heel-toe method.

Start by rotating the crank so the pedal with your heel on is in the down position and the crank arm is almost parallel to the seat tube.

When seated on the saddle if your leg is locked straight at the knee, the saddle is too high. If your leg is bent at the knee with your heel on the pedal, the saddle is too low.

Ideally, You want just a slight bend in your knee, and for your legs to be able to reach the ground while seated.

You can easily ride an E-Bike without its battery just as you would a regular bike.

Electric Bikes generate no exhaust fumes since they are powered by an electric motor. This means you are generating zero air pollution in your city while in use. Also, recharging with energy is more carbon-neutral than petrol or diesel. To increase the benefit to the environment further, you should pursue a power provider with renewable energy. Maintaining your product appropriately will also increase its longevity and product life which can also benefit the environment and minimize waste.

An electric scooter is much cheaper as a form of regular transport compared to driving a car, getting a taxi or even riding the bus. A guide on potential cost-saving areas relate to:

• No insurance cost.
• No petrol cost (just power).
• No parking cost.
• No registration cost.
• Minimal servicing and repair costs.
• Reduce your need for public transport spending.

You need to consider your particular circumstances and needs and assess what the product can offer you. Questions to ask yourself can be like the following:
How far do I need to travel? - check range
Do I need to lift the product? (I.e. onto the train or into car)? - Check the weight and the folding/carrying functionality
Do I need more time to allow time to for a longer recharge? - Check charge time, check if removable/swappable battery
Do I need to tackle hills and slopes? - Check torque rating
Do I need to go faster? – Often electric rideable’s are capped due to legal reasons unless you are riding on private property
Is this for fun or practicality? – Off-road products may go faster and allow more excitement but are generally only allowed on private property.
What terrain will I need to cover? – Consider suspension, tyre type, torque, gears
Will I be riding at night? Check lighting features, indicator features
Do I want still get some exercise? Consider an e-bike instead of an e-scooter

There are often locations which are available to hand in used batteries. We recommend a simple google search focusing on your local area. There are some recycling sites online that can offer information on battery recycling such as:
https://recyclingnearyou.com.au/batteries
Recycling batteries keeps toxic materials out of landfill where they can contaminate the soil and groundwater. It also ensures the valuable materials in batteries are recycled into the something new, which reduces the amount of finite natural resources used in the production of new batteries.

• you want to save money.
• you want to save time.
• you don’t like being stuck in traffic.
• you want to save energy.
• you want a very fun hobby.
• you need a convenient transport mode.
• you care about the environment.

• 1. Tyre checks
• 2. Brake checks
• 3. Battery checks
• 4: Exterior checks
• Check over? Let’s ride!

Our E-bikes are pedal-assist E-bikes. Like a regular bike, it comes with pedals and gears, but they also have a motor, a battery, and a control unit. As you ride, you can select the level of assistance the e-bike provides.

Imagine the bike is pushing you forward while you are still working. E-bikes are a great option when it comes to travelling on the road for commuting, fun, or exercise. You can travel faster and farther than you would be able to on a regular bike!

We design different types of E-bikes to fit the needs of every type of rider. Maximum speed is limited by local regulations. If your product is not designed for public roads, make sure you follow the regulation.

The speed of your E-bike largely depends on the mode you are riding in. The E-bike motor will assist you until you reach its maximum speed. You can go faster than that, but the motor will no longer provide assistance.

It is best to avoid temperature extremes, both while riding and charging. Charging below 0°C or above 40°C can lead to insufficient charging and harm the battery life cycle.

When you remove the battery to store it, make sure it is in a safe, climate-controlled space. If the bike is not used for a longer period, it is best to remove the battery from the bike. Charge when needed, at least every 3 months.

When charging the battery, make sure it is in a dry location and be sure it’s in a place where it won’t cause a fire.